Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the 17th International Research Symposium on Service Excellence in Management (QUIS 17) which will take place at the beautiful campus of Polytechnic University of Valencia in Valencia, Spain, January 12-15, 2022


QUIS17 takes a broad interdisciplinary and international view of service excellence in management and the following topics are welcomed:

  • Artificial intelligence and robots in service
  • Base of pyramid (BoP) Service Research
  • Customer experience
  • Circular economy and industrial symbiosis in services
  • Data science for service (Big data or unstructured data analytics)
  • Digitalization of services
  • Education service
  • Environment, sustainability and service
  • Healthcare and wellness service
  • Mobile technology and service
  • Public, not-for-profit and governmental service
  • Service ecosystem
  • Service in global pandemic age
  • Service in manufacturing companies/organizations
  • Service innovation and creativity
  • New service development
  • Service design
  • Technology and service
  • Transformative service
  • Value cocreation
  • Virtual workplace
  • Other topics related to service


01-Mar-21  Online abstract submission opens
15-Oct-21  Abstract submission deadline
31-Oct-21   Notification of acceptance
30-Nov-21  Complete paper or extended abstract deadline


Abstracts (maximum 500 words) should be submitted online here latest by October 15th, 2021. All submissions will be reviewed by the conference Co-chairs and acceptance will be based on its contributions to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS17 if the work is accepted. A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management, Cornell Hospitality Quarterly and Tourism Review.